Whether you need a formal gate review, a second opinion, or a fast decision on an edge case, there is a clear route and a published response time. Engage early. The earlier you bring us in, the cheaper the answer.
Pick the lightest option that answers your question. You can always escalate up.
A scheduled review against a specific lifecycle gate, and the formal route to sign-off. Book at least one week ahead and bring the entry evidence for that gate.
See gate entry criteriaAsk for a reference pattern, a standard interpretation, or targeted advice on a hard design choice, turned around async against a published SLA.
See response timesThe same simple flow whether it is your first gate or your last.
Submit through the intake form on the AI Design Authority workspace. Name the product, the gate or service you need, your risk class if known, and your target date.
We acknowledge within the SLA, confirm the scope and reviewer, and either book the session or answer async. We settle any unclear risk class here too.
You present the entry evidence for the gate. The reviewer works the standards with you. This is a working session, not an exam.
You leave with a decision (Approved, Approved with conditions, or Not approved) and a short written record of findings, conditions, and owners. Conditions carry dates.
Service levels are two-way. We commit to these response times; in return, come with the entry evidence so the review can actually happen.
| Request | Acknowledge | Respond or schedule | Decision |
|---|---|---|---|
| Advisory or pattern request | 1 business day | 3 business days | Written response in 5 business days |
| Gate review: Risk Class 3 | 1 business day | Within 5 business days | At the session |
| Gate review: Risk Class 2 | 1 business day | Within 5 business days | At the session, record in 2 days |
| Gate review: Risk Class 1 | 1 business day | Within 7 business days | At the session; independent sign-off in 5 days |
| Urgent escalation | Within 4 working hours | Same or next day | Fastest safe path agreed |
Times are indicative for this draft and will be confirmed against Authority capacity before launch.
Two escalation paths, depending on what is at stake.
A gate decision blocks a deadline, or you disagree with a finding. Route to the Authority Lead for a same-week resolution.
Route a potential harm, prohibited use, or ethical concern directly to Responsible AI sign-off: priority handling, within 4 working hours.
Raise a request and we will point you to the right gate and the right standards.
Intake form link to be wired to the AI Design Authority workspace at launch.
